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“You” is the client, its employees and agents.
“Robyn Stubbs”, We”, “Us” and “Our” is Doppio Copywriting Inc. its employees and agents.
Our default method of billing is hourly unless otherwise agreed upon. Hourly rates are CAD $50 and apply to all work, including research, consulting (after initial contracting stage), drafting, and finalizing copy.
Where the scope is clear, we may quote a flat project rate. All quotes and proposals are valid for 30 days from the “sent” date.
Quotes do not include (unless specifically stated):
For clients in the Greater Vancouver area only, onsite meetings can be added to the project at your request (provincial COVID 19 protocols apply). These meetings will be charged at CAD $50 per hour. Meetings must be canceled or rescheduled at least 24 hours in advance of the start time. If less than 24 hours’ notice is given, we will add the full charge of the meeting to your final invoice.
If your project is urgent and requires a first-draft turnaround of less than 48 hours, a rush loading of 25% will be applied. This will be agreed upon in advance of initiating rush work.
Retainers are paid in advance in agreed-upon increments, based on the scope of work. The minimum retainer is three hours ($150) and only applies to copy audit services. All other projects require a retainer at a minimum of seven hours ($350).
A non-refundable deposit of 50% of the total amount quoted is required on approval of the statement of work before work of your project can begin.
If we are unable to begin or complete work because we have not received the necessary information from you, we will continue the project at our next opportunity. This may affect your overall timeline.
The deposit confirms your reservation of future time in our calendar. Work will commence on the agreed-upon date, provided we have the deposit and necessary information from you.
The final invoice will be issued when the final sign-off is given or within 14 days of submitting a complete draft if no feedback is given (whichever occurs first).
Payment terms are 14 days from the date on your invoice, with the exception of deposits, which must be received to start the project.
US clients: We accept payment via wire transfer (preferred) or credit card (through Stripe). Canadian clients: We accept payment via e-transfer (preferred) or credit card (through Stripe).
Costs for ‘Services’ in addition to the defined in the statement of Work (including couriers, software, other media, and travel costs) will be added to the amount quoted and charged to ‘the Client’ as required. These costs will be itemized separately in the invoice and mutually agreed upon in advance of incurring the costs.
For Canadian businesses only: We are liable by law for GST/HST and you must pay us the GST/HST amount applicable in your province.
Doppio Copywriting Inc. reserves the right to charge interest on overdue accounts at a rate of 10% for the first 21 days overdue and 20% thereafter.
If we engage a third-party organization to recover your debt, you are responsible for paying the additional costs involved, including any legal expenses.
Projects do change as they unfold. Any modifications to the original project scope as outlined in the Statement of Work during the course of execution will render the original quote invalid, with the sole exception of hourly retainers.
Additional fees and charges may be applied to cover the time and expenses required to complete any new work. These additional fees will be quoted in advance of incurring the time and/or expenses.
The new quote required approval in the form of a new signed Statement of Work and the revised deposit must be paid before work can restart.
We will use the DACI framework (Drivers, Approvers, Contributors, and Informed) to establish key roles for the team and maintain effective and respectful communication.
Upon the submission of the first, second, and third drafts of copy, you have a maximum of 14 days to respond with revisions.
If revisions are provided after the 14-day revision period, additional charges, at an hourly rate of CAD$50, will be charged for those revisions, and proofreading.
If you do not communicate with us for 14 days, the project will be deemed closed and any final amount owing will be billed.
We strive to deliver all work by the agreed deadline. However, circumstances beyond our control, including major illness, natural disaster, or family emergencies may prevent us from completing your work on time. If there are any issues with the timeframe for the reasons listed, we will inform you within two business days.
We are not responsible for any delivery delay if the delay or failure to supply is caused by matters beyond reasonable control including, without limitation:
We reserve the right to use your project for our own promotional use unless a Non-Disclosure Agreement precluding such promotion has been signed by us. Such promotion includes referring to this project, your business name, and use of your logo, on our website and other marketing material.
We retain the right to display all content elements and A/B or MVT tests as examples of our work online and as content features in other projects, including but not limited to conference presentations, webinars, and free or paid products. Unless expressly agreed, we agree not to disclose information of a private nature, including the following data: traffic volume, conversion rates, average order value.
If we’ve signed a separate confidentiality agreement or Non-Disclosure Agreement with you, then that agreement takes precedence.
We won’t disclose any information that you indicate is confidential.
You agree not to disclose any information about our pricing structure or project documents.
We will approach you for a testimonial after the project is completed to your satisfaction. Providing a testimonial is not obligatory.
You gain full copyright and intellectual property rights for any work delivered byRobyn Stubbs when you complete the final payment.
Until the final payment is received, Robyn Stubbs retains the intellectual property for all work delivered.
We endeavour to ensure that our work doesn’t infringe on any copyright or other rights of a third party.
We assume you have permission from the rightful owner to use any images or design elements that are provided by you for inclusion in the work we create on your behalf and will hold harmless, protect, and defend us from any claim or suit arising from the use of such elements.
All materials provided by you are assumed to be legal and accurate. You are responsible for ensuring factual accuracy of the content held within the project.
We are not responsible for the material or its use once the final draft is approved.
We work hard to ensure our work is free from errors by using professional proofreading services, but we don’t offer an error-free guarantee. You are responsible for final approval.
We are not liable in any way to any person for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages.
To the maximum extent permitted by applicable law, the aggregate liability of Robyn Stubbs and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to us for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
You agree to indemnify and hold us and our affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
If you wish to make a claim about incorrect performance or breach of these Terms and Conditions, you must send it, in writing via email or letter mail, to Robyn Stubbs within six months of delivery.
This agreement may be canceled in writing by either party at any time with 10 business days’ notice.
If ‘the Client’ terminates the job, Robyn Stubbs will provide a final invoice for the total stage in progress at the minimum estimated fee.
If we terminate the job, we will invoice for the total stage in progress at the minimum estimated fee. All payment terms apply.
These Terms and Conditions constitute the entire agreement between you and Robyn Stubbs and are included in the Statement of Work contract. The contract becomes effective only when signed by agents of ‘The Client’.
Regardless of the place of signing of this agreement, you agree that for purposes of venue, this contract was entered into in British Columbia, Canada and the parities agree to submit themselves to the exclusive jurisdiction of Canadian Courts if a dispute should arise.
Doppio Conversion Copywriting Inc.® All rights Reserved ©2022.
